One Connect programme launched in Nee Soon GRC

SINGAPORE: About 13,000 private estate residents in Nee Soon GRC will now find it easier to get help on local maintenance issues through One Connect.

One Connect is a community programme that provides private estate residents with a one-stop service to connect them to various government agencies.

Nee Soon GRC is the fifth constituency to launch the programme.

Residents will be able to link up with agencies such as National Environment Agency (NEA) and Land Transport Agency (LTA) to better deal with maintenance issues through a toll free hotline (1800-633-7666) or email (pa_neesoon@pa.gov.sg.).

A taskform comprising grassroots leaders will also drive community bonding programmes, such as dialogue sessions, interest groups and festivities.

Minister for Law and Foreign Affairs Mr K Shanmugam, who is also an MP for Nee Soon GRC, said One Connect provides an organisational setting to do more for private estates.

Residents, such as Peter Chiu, who lives in Springside Drive, said common problems he faces include parking and neighbourhood disturbances.

And having a one-stop contact point would be useful in such circumstances.

Mr Chiu said: "There was once actually, one of the neighbours was having a party very late in the night. And I had to google for the right contact point to call for assistance because we needed someone to let them know that it's already late and they shouldn't be making so much noise in the middle of the night.

"When I called one number, they directed me to call another number. The second number then asked me to call a third number and that's when I got the right number."

- CNA/ck/fa

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